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  1. Narkasa Support
  2. Frequently Asked Questions

Frequently Asked Questions

Questions about your Account

  • My identity is not confirmed during the authentication phase. Well, what can I do?
  • How to Whitelist Narkasa Emails?
  • How to create a Narkasa account
  • I forgot my password. What should I do?
  • I did not receive confirmation email. What should I do?
  • I did not receive an SMS verification code. What should I do?
See all 7 articles

Questions about Deposit and Withdrawal

  • How to make a lira deposit through the bank?
  • Deposit with electronic money institutions
  • I sent money from my bank account to my Narkasa account, but I can't see it in the balance section. What should I do?
  • I've withdrawn money from my Narkasa account to the my bank account, but it hasn't been seen yet. What's the reason?
  • What is TXID?
  • How do I convert my cryptocurrency into Cash?
See all 9 articles

Questions about market and commission

  • How do I convert the Turkish lira in my account to cryptocurrency?
  • I want to get a different cryptocurrency from the cryptocurrency that is available in my account. What should I do?
  • What is the minimum trading limit?
  • Where can I view my balance?
  • How long do my open orders remain valid?
  • How are buy/sell orders preformed?
See all 12 articles

Questions about Security

  • Is Narkasa reliable?
  • How to Strengthen my account’s Security?
  • How to setup Google Authenticator 2FA ?
  • I lost my two-step verification code. What should I do?
  • What is Two Factor Authentication (2FA)?
  • What is customer recognition (KYC) and Why is it necessary?
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